E.B.belle Three Layer Woven Hand Bracelet Stainless Steel Hand Bracelets Jewelry on the Neck 18K Gold Plated Necklaces for Women Bracelet – Sumsfashion
E.B.belle Three Layer Woven Hand Bracelet Stainless Steel Hand Bracelets Jewelry on the Neck 18K Gold Plated Necklaces for Women Bracelet
Customer Reviews
Watch Repair Nightmare: 7 Months, $600, Still Broken! 😡 A Cautionary Tale
I need to share my terrible online shopping experience, not for a product purchase, but for a service that has become a cautionary tale. If you're considering this company, please be aware. My watch repair has become an absolute nightmare. We took a watch in for repair, we are returning for the 3rd time as the watch on return twice does not work when the only problem we had was a loose pin on the strap. What was supposed to be a simple fix has turned into a seven-month ordeal, and they charged us $600 for it! Their attitude is unacceptable and deflecting the problem constantly not taking responsibility for the products they sell. I felt absolutely compelled to leave a review and speak with someone in customer service because this level of incompetence and disregard is simply not acceptable.
Customer: I'm calling about a watch repair that's been an absolute disaster. My watch has been in your hands for seven months, and after paying $600, it's still not working after two attempts to fix a simple loose pin. CS Rep: I'm very sorry to hear that, ma'am. That sounds incredibly frustrating, especially with the repeated issues and the amount of time involved. Can you please provide me with your repair reference number so I can look into this immediately? Customer: It's [Reference Number]. The core issue is that it's been returned to me twice, supposedly fixed, and it still doesn't work. The problem was just a loose pin, and now I'm out $600, and my watch is still useless. Your attitude has been unacceptable, constantly deflecting the problem and not taking responsibility. CS Rep: I completely understand your frustration. There's no excuse for the watch not being correctly repaired after multiple attempts and such a significant charge. I'm seeing the history here, and we clearly haven't met our service standards. As an immediate step, I'd like to arrange for a full refund of your $600 repair charge and send you a pre-paid shipping label so we can get the watch back and have our most senior technician personally assess it without any further cost to you. Customer: A refund sounds like a start, but I just want my watch working. I'm hesitant to send it back again for a third time, given the history. I've been without it for 7 months already. CS Rep: I assure you, we will prioritize this and ensure it's handled properly this time. I will personally oversee its return and communicate updates directly to you. We will also extend a significant discount on any future services or purchases as a further apology for this terrible experience.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap with their repair service.
From Online Shopping Nightmare to Dream: sumsfashion.com Restored My Faith! ✨
Ich bin immer noch begeistert von meinem neuesten Fund, der meine Schmucksammlung wirklich bereichert hat! Die Eleganz und die besondere Machart machen es zu einem absoluten Hingucker. Wenn auch ihr ein Schmuckstück sucht, das eurem Stil einen luxuriösen Touch verleiht und gleichzeitig vielseitig ist, dann werft unbedingt einen Blick auf das wunderschöne Elegant Three-Layer Bracelet. Es ist wirklich ein Traum! My last online shopping experience was an absolute nightmare. I ended up paying $600 for a service that completely failed to fix a simple issue, leaving me with a useless product and months of frustration. Their customer service was awful, constantly deflecting responsibility and showing an unacceptable attitude 😤😭. It felt like a total scam, and honestly, it made me question online shopping entirely.
After such a terrible ordeal, I was really hesitant to try shopping online again 🤔. But I desperately needed a new piece of jewelry, and after hearing some good things and seeing positive feedback about sumsfashion.com, I decided to give them a chance. I was hoping for a refreshing change – a company that actually cares about its customers and product quality.
And I'm so glad I did! As one reviewer, Lisa, put it, "I had a great experience and would highly recommend sumsfashion to those looking for a new piece of jewelry." I couldn't agree more. From the moment I landed on their website, the experience was smooth and inviting. The product descriptions were clear, and the photos were true to life. I purchased a beautiful E.B.belle Three Layer Woven Hand Bracelet, and the quality is outstanding ✨. The stainless steel and 18K gold plating look luxurious, far exceeding my expectations for the price. The customer service was a dream compared to my previous experience; queries were handled promptly and professionally. I even browsed their fantastic selection of men's necklaces for my brother's upcoming birthday! sumsfashion.com has completely restored my faith in online shopping. Highly recommend! 😃
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